CUA Pools User Guide

Privacy Policy

CUA LLC (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and pool maintenance services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

We may collect the following personal information when you sign up for our Services:

  • Full name
  • Email address
  • Phone number
  • Home/service address
  • Credit/debit card information
  • Gate codes or property access instructions

Automatically Collected Information

When you use our App, we may automatically collect:

  • Device type and operating system
  • IP address
  • App usage data and analytics
  • WiFi network information (for pool monitoring connectivity)
  • Location data (to verify service address)

Pool and Equipment Data

We may collect data related to your pool, including:

  • Pool size and type
  • Chemical levels and water readings
  • Equipment status and diagnostics
  • Service history and maintenance records

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our pool maintenance services
  • Process payments and manage billing
  • Schedule and coordinate service visits
  • Monitor pool conditions remotely via WiFi-connected devices
  • Communicate with you about your account, services, and promotions
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

3. Sharing of Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist us with payment processing, scheduling, communications, and analytics
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have given us explicit permission to share your information

4. Payment Information

All credit/debit card information is stored securely and used solely for processing payments related to CUA LLC services, as outlined in your Pool Service Agreement. We use industry-standard encryption and security measures to protect your payment data.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. After termination of services, we may retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing agreements.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Restrict or object to certain processing of your data

To exercise any of these rights, please contact us using the information provided below.

8. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

Our App or website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our App or website and updating the “Last updated” date below. Your continued use of our Services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
CUA LLC
Email: support@cuapools.com

For the full hosted version, visit: https://www.termsfeed.com/live/5a3ed600-b508-43e3-b459-e4454b919236

Last updated: February 18, 2026